Terms And Conditions

Terms ans Conditions

This text constitute the terms and conditions of the website under the address dearlisashop.com which is owned and administrated by :

Hooligan Bartosz Grala ul. Lelewela 7, 05400 Otwock
NIP: 9720911119 REGON:
146781406 e-mail: hello@dearlisashop.com

EURO TRANSFER BANK ACCOUNT: 87 1090 2590 0000 0001 3470 3010


PLN TRANSFER BANK ACCOUNT: 15 1090 1030 0000 0001 2174 9482

  1. These Terms and Conditions set out the rules for concluding a contract of sale through the E-Shop, under the address: dearlisashop.com
  2. The exclusive right to run the above mentioned shop belongs to DearLisa, referred to as the “E-shop”.
  3. All products offered at dearlisashop.com  are new and free from physical or legal defects. They have been introduced onto the market legally.
  4. Contact with the Store is possible for 24 hours a day, 7 days a week by email hello@dearlisashop.com You can contact the store by email.
  5. The E-shop is selling products via Internet.
  6. Using the e-Shop is possible provided that the ICT system, which is used by the client follows these minimum technical requirements:

a)      Use an Internet browser with support Java Script: Internet Explorer (version 8.0 or higher), Mozilla Firefox (version 22 or higher) or Google Chrome (version 27 or higher),

b)      A minimum screen resolution of 1024 x 768 pixels and owning an email account and an access to the Internet.

7. Pictures presented on the e-Shop, and other forms of visualization and presentation of products do not reflect their actual size, they are only informative.



  1. The contract of sale may be concluded only by an adult, who has full legal capacity.
  2. Ordering via Internet products available in the e-Shop, is possible after registration by filling out the registration form found on the e-Shop (purchases with registration) or by providing the necessary personal data and address, to implement the contract (purchase without registration).
  3. In order to register it is required to read and accept the terms and conditions and consent to the processing of personal data by the e-Shop.
  4. In order to register, it is required to select the “Register” button and then enter email and password, on the website dearlisashop.com
  5. After completing actions in point. 4, an activation link will be sent via email to the customer, at the email address specified by the client. After clicking on the activation link, the client will be redirected to the login page. After logging in the e-Shop by entering a username and password, the client fills out the registration form by entering name, date of birth, gender, telephone and address.
  6. As a result of properly performed registration, the client gets access to the account created for him, he may use it in the e-Shop after login (with email address and password).
  7. The information given by the customer during registration or required for purchases without registration should be truthful and current. If the client provides false information, outdated or questionable, the e-Shop will attempt to contact the customer in order to fill in or verify the information. In case the customer contact is not possible, the e-Shop has the right to refuse an order.




  1. The customer can place orders 24 hours a day every day of the year, however orders are processed on weekdays from Monday to Friday between 10 a.m. – 6 p.m. Orders placed on weekdays after 5 p.m., and on Saturdays, Sundays and bank holidays will be processed the next working day.
  2. Placing an order through registration, the client places an order after logging in to the e-Shop, by adding a product presented in the e-Shop in the cart, by indicating the method of payment and delivery, and the data necessary to issue a VAT invoice, if the client requests the issuance of such invoice and any comments to the order , concerning engraving or delivery address.
  3. The client, interested in making purchases without registration, places an order by adding a product presented in the e-Shop in the cart, and then selects the “Place Order” button, indicating the method of payment and delivery and other necessary data to perform the contract, such as: name, phone, address, e-mail, data necessary to issue a VAT invoice, if the client requests the issuance of such invoice, and any comments to an order, concerning engraving or delivery address. When making purchases without registration, the customer is required to read and accept the contents of the Rules of the e-Shop, and consent to the processing of personal data.
  4. After the client filled in all necessary data, a summary of the order will be displayed, including: a description of the product(s), the unit and the total price of ordered goods, the nature and costs of delivery, the customer name and address and the data  necessary to deliver a VAT invoice, if the client has requested to issue such invoice .
  5. The process of ordering ends, for orders with and without registration, at the moment the client choses to “confirm your order with obligation to pay”. This action is confirming the order. A message is then sent to the-mail address specified by the client, while registering in the e-Shop (purchase with registration) or while placing an order (purchase without registration) confirming the processing of an order, along with the contents of this Terms and Conditions, followed by current information about the course of execution of this order.
  6. Upon reception from the e-Shop to confirm an order, on the email address specified by the client, the e-Shop and client are bonded by an selling agreement concerning the ordered products.




  1. Product prices are given in Polish Zloty/ Euro and include VAT.
  2. The price of each product is binding at the time an order is placed by the customer.
  3. Information about the total value of the contract, including shipping costs, is displayed after the client chooses the method of delivery of the order.
  4. The e-Shop reserves the right to change prices of products available in the e-Shop, to introduce new products on the e-Shop, to create and cancel promotions on the e-Shop, or make changes within the range of products. This does not affect orders made before the date of entry into force of the change in the price, conditions, or sales promotional activities that will be implemented under the existing rules.
  5. Promotion on the e-Shop can’t be merged, unless the rules of a particular promotion provides otherwise.
  6. Payment on the e-Shop are processed by bank transfer.



  1. To each completed order is attached as proof of purchase a receipt.
  2. VAT invoice is issued at the request of the client, after providing all the data needed for the invoice.



  1. For the implementation of the contract shall be construed to provide the ordered goods to the customer.
  2. Orders are processed only after payment is received by the e-Shop.
  3. In case of non-payment of your order within 3 days from the date of its submission, the transaction shall be considered nulle and will be automatically cancelled.
  4. Delivery of goods is made within the period specified in the description of each item on the store, but no later than 10 weeks after receipt of order. Term of the contract is counted from the date of posting on the account receivable for the purchased Goods and postage.
  5. The e-Shop fulfills orders in Europe.
  6. The delivery of ordered products in the e-Shop is carried out by courier.


COMPLAINTS (non-conformity)

  1. The e-Shop shall be liable towards client, who is a consumer in accordance with the legal provisions in force, for the non-conformity of the products purchased in the e-Shop, products referred to in the contract of sale.
  2. Any complaint about the lack of conformity of products should be sent to: LHooligan Bartosz Grala, ul. Lelewela 7, 05 400 Otwock, Poland.
  3. When submitting a claim for non-conformity the product concerned and a proof of purchase must be submitted to the e-Shop together with description of non-conformity.
  4. The e-Shop will address the complaint within fourteen (14) days and inform the consumer about how to proceed.



  1. The consumer has the right, without giving any reason, to cancel the contract within 14 days of the date on which the consumer acquired the physical possession of the products or a third party, other than the carrier and specified by the client, took physical possession of the goods.
  2. Withdrawal from the contract, for it to be valid, requires submission by the consumer of an unequivocal declaration of withdrawal from the contract. The statement needs to be sent to the following address: Hooligan Bartosz Grala, ul. Lelewela 7, 05 400 Otwock, Poland, or via e-mail to the e-mail address: hello@dearlisashop.com To respect this deadline, the declaration of withdrawal from the contract has to be sent before expiration of the contract.
  3. An optional example optional declaration of withdrawal can be found at the bottom of this page.
  4. The right of withdrawal from a distance is not granted to the consumer in cases of sale of goods produced according to the client’s specifications or clearly personalized. This means that the e-Shop is not obliged to accept the return of goods made to order for the consumer or the consumer’s request modified .
  5. In the event of withdrawal, the contract shall be considered null and void, and what the contracting parties agreed on refundable.
  6. In the event of cancellation by the client from the contract on the terms described above, the client must return the goods covered by the contract unchanged and unaltered. The return of the goods shall be made no later than 14 days from the date of withdrawal to the following address: DearLisa, ul. Lelewela 7, 05 400 Otwock, Poland . That deadline is met if the consumer sends back the goods before a specified date.
  7. In the event of cancellation by the client from the contract, not later than 14 days from the date of receipt of the declaration of the client to withdraw from the contract, the e-Shop will return all payments made by the client.
  8. The e-Shop will reimburse the client using the same mode of payment used by the client during the order, unless the client expressly agrees to a different reimbursement.
  9. The e-Shop may withhold the refund of payments to the client until the receipt of goods or the proof from the client before proof of their return, depending on which event occurs first.

10.  The client is responsible for any diminished value of the goods resulting from handling in a manner different than was intended in the nature, characteristics and functioning of the goods.

11.  The cost of returning the goods is be borne by the consumer.



  1. The Administrator of the Data is the e-Shop.
  2. Personal data are protected in accordance with the laws in force to prevent access to them third parties.
  3. Personal data shall be collected with due diligence and adequately protected against unauthorized access.
  4. When placing an order and registering in the e-Shop , you agree to our processing of your personal data. Providing personal data by the client is voluntary, but failure to consent to the processing of personal data may prevent the client to make purchases or to usel services electronically. The client is responsible for providing false personal data.
  5. The e-Shop processes personal data in order to conclude and execute contracts for the sale of goods ordered in the store, the provision of services by electronic means and by a separate agreement for the purposes of marketing and promotion.
  6. Consistent with the laws in force, the e-Shop clients have the right to access and check their personal data, modify them and request their removal.



  1. Information about the goods, presented on the e-Shop, in particular, their descriptions and prices, are an invitation to enter into an agreement referred to in the laws in force.
  2. We reserve the right to change the rules. Any change in the Terms and Conditions will be notified to our clients by placing an appropriate message on the website dearlisashop.com Clients who have registered in the e-Shop will be notified of the amendments to the regulations and the possibility of its acceptance by first logging in the e-Shop, counting from the date of entry into force of the new regulations. Refusal to accept the Terms and Conditions is equivalent to termination of the contract for the provision of electronic services.
  3. Disagreements between the e-Shop and the client, which is a consumer shall be resolved by a court of law, with jurisdiction under the provisions of the Code of Civil Procedure.
  4. In the event of changes to the terms and conditions made before the date of the modification to the rules will be implemented on the basis of the existing ones.

Withdrawal declaration





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You always have the option to delete cookies from your computer.



Log statistics are used on dearlisashop.com which means that a statistics system collects information that can provide a statistic of how many visitors a website has from where they originate and on which part of the site customers leave the site etc. .

Log statistics are used to optimize the site and its functionalities.



In order for you to enter into an agreement with us via the website, you must register with the following personal information

· Name

· Address

· Email address

Dearlisashop.com makes the registration of your personal information for the purpose of delivering the item you have ordered. The personal data are registered with DearLisa and stored for 5 years after which the information is deleted.

We store customer information encrypted.

We transmit customer information encrypted.

Information provided to dearlisashop.com is not disclosed or sold to third parties in any way, and we do not detect any personally sensitive information.

As registered with dearlisashop.com, you are always entitled to object to the registration. You also have the right to understand what information is registered about you. These rights are in accordance with the Personal Data Act.

Please contact DearLisa by e-mail: hello@dearlisashop.com